Address: 468 Great Road (2A) Acton, MA 01720 | Phone: 978-263-5004

Payroll Conversion-Trainer Specialist

Job Description

In this role, the Payroll Implementation Specialist provides excellent customer service, timely and accurate set-up of new client payroll accounts and works closely with clients to ensure proper payroll processing. This position requires coordination and communication between Management, Sales Representatives, and Clients to ensure proper setup of our new payroll accounts. You are responsible for carrying forth the expectation of excellent customer service that is set by our business development managers.

We are in search of positive people to grow with us as our company expands to the next level!


  • Provide excellent customer service to payroll clients
  • Timely and accurate set up of new client payroll accounts
  • Keying and balancing of clients YTD wages and tax liabilities.
  • Timely and accurate processing of client company and employee changes.
  • Thorough review of all new client payroll account set ups
  • Support incoming client calls regarding payroll software and general client payroll needs.
  • Analyze client needs and provide proper recommendations for product features/enhancements to ensure complete customer satisfaction.
  • Provide pre-sales support to sales team as necessary.
  • Provide weekly reporting as required by manager
  • Proper handling of client confidential information
  • Other duties as assigned by manager

Required Skills

  • Excellent customer service and interpersonal skills as well as written communication skills.
  • Exemplary attention to detail, with a very high level of accuracy.
  • Excellent organization and time management skills.
  • Excellent Oral/Written communication skills
  • Working knowledge of complex payroll situations and its applications.

Required Experience

  • 4- year College Degree Preferred
  • FPC or CPP a plus
  • Proficiency in MS Office (Excel, Word, Outlook)
  • Experience with Financial Software a plus
  • Minimum one year recent payroll processing experience
  • Minimum two years recent customer service experience
  • Minimum one year experience in a technical customer service environment preferred
  • Ability to work weekends and extended hours as requested during peak periods, quarter end and year end.

Click Here to Apply Now!

For more information about the payroll solution that’s right for you, call (978) 263-5004