Address: 468 Great Road (2A) Acton, MA 01720 | Phone: 978-263-5004

Payroll Customer Service Representative


Overall Responsibilities

  • Responsible for accurate payroll processing for large client base.
  • Service clients of varying complexity regarding all payroll questions/problems.
  • Provide on-going resolution and support for assigned clients.
  • Maintain exceptional customer service.
  • Work effectively in a team atmosphere.
  • Strong work ethic and remarkable attendance record required.

Job Narrative

  • Input new hires, terminations, employee maintenance information, and payroll data for accurate client payrolls.
  • Download and import time clock data.
  • Audit payroll input and system generated output reports for accuracy.
  • Maintain client specific notes and instructions.
  • Maintain client processing schedules for timely payroll processing.
  • Identify and resolve client questions/problems in a variety of situations.
  • Understand concept of pay dates and their relationship to quarterly and yearly processing.
  • Processing year-end adjustments for updates to W2's.
  • Understand tax concepts (taxable wages, taxes and pretax deductions).
  • Understand Garnishment/Child Support/Liens and deduction concepts.
  • Ability to manage time and priorities with client issues as required.
  • Effectively manage multiple projects at one time.
  • Communicate effectively with other members of the organization.
  • Take on projects as needed.

We are in search of positive people to grow with us as our company expands to the next level!


Knowledge, Skills and Abilities

  • 2-year College Degree minimum
  • Payroll experience required
  • FPC or CPP desired
  • Proficiency in MS Office (Excel, Word, Outlook)
  • Excellent oral/written communication skills.
  • Ability to read and interpret manuals, work instructions and software manuals.
  • Ability to write routine correspondence.
  • Must be team oriented.

Company benefit plans include Paid Time Off, Medical, Dental, Disability, Life Insurance, and 401k.


Click Here to Apply Now!

For more information about the payroll solution that’s right for you, call (978) 263-5004